![]() UserVoice helps them hear directly from all of their customers, and gives them both the data and context they need to build products their customers love.īoth Intune and Configuration Manager have large communities of followers who actively share their ideas on how to make the product better. With UserVoice, the Intune and Configuration Manager teams can better embrace the customer-centric product development practices that are deeply ingrained in Microsoft’s culture. Turning customer ideas into customer insight Since then, they’ve been able to leverage UserVoice to streamline their processes for turning feedback into action in several significant ways. The teams at Intune and Configuration Manager implemented UserVoice after hearing success stories from several other teams at Microsoft using the platform. One of those sources is UserVoice, a product management platform that enables product teams to make data-driven decisions about what they build based on customer feedback. UserVoice allows us to understand what customers really care about.” “The biggest thing that UserVoice gives us is prioritization. ![]() Both teams rely heavily on customer feedback from multiple sources to identify missing functionalities and opportunities for improvement, validate their product roadmaps, and keep them focused on the right things. Like many other organizations within Microsoft, the Intune and Configuration Manager teams strive to embrace customer- centric product development practices. To ensure that they consistently deliver on the holistic needs of their customers, the Intune and Configuration Manager teams must work closely to ensure both products are delivering the features and experiences that matter most to customers and working well both together and individually. Today, many companies are running Configuration Manager and Intune simultaneously to support both PC and mobile device management. Configuration Manager helps these IT departments ensure their company’s PCs get necessary business updates and business apps, while maintaining an up-to-date inventory of company computers.Īs mobile devices became more prevalent and companies started thinking about how to enable their workforce to be productive across a diverse set of devices and scenarios, Microsoft introduced Intune, a cloud-based mobile device and application management solution. It is widely used by enterprise IT departments who are often tasked with managing hundreds to hundreds of thousands of company PCs and servers. Microsoft’s System Center Configuration Manager is the industry leader in enterprise client management software.
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